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Patient Rights

During your stay with us, our goal is to offer as much support as possible by providing information and open channels of communication. Your comments, observations, complaints or compliments enable us to evaluate our employees and services.

You are entitled to certain patient rights and you have a few responsibilities as a patient. By assuming these responsibilities, you can contribute to your care in a positive way.

Patient Rights

A patient will not be denied appropriate care on the basis of race, religion, color, national origin, sex, age, handicap, marital status, sexual preference or source of payment. A patient will also have his/her cultural, psychosocial, spiritual, and personal values beliefs and preferences respected.

A patient is entitled to confidential treatment of personal and medical records, and may refuse their release to any person outside the hospital except as required because of transfer to another health care facility or as required by law or third party payment contract.

A patient is entitled to privacy, to the extent feasible, in treatment and in caring for personal needs with consideration, respect and full recognition of his or her dignity and individuality.

A patient has the right to be correctly identified by their identification band or by stating personal information.

A patient is entitled to participate in decisions regarding care and receive adequate and appropriate care, and to receive, from the appropriate individual within the hospital, information about his or her medical condition, proposed course of treatment, unanticipated outcomes and prospects for recovery, in terms that the patient can understand, unless medically contraindicated. A patient is entitled to obtain the most effective pain relief that may safely be provided.

A patient has the right to question what procedure they are having and who ordered it.

Patient and family members of patients at the end of life have the right to participate in decisions regarding treatment and course of therapy. The patient and family have the right to participate in the plan for the care setting at the end of life.

A patient is entitled to accept or refuse medical or surgical treatment, including foregoing or withdrawing life-sustaining treatment or withholding resuscitative services and the consequences of that refusal. When a refusal of treatment prevents the hospital or its staff from providing appropriate care according to ethical and professional standards, the relationship with the patient may be terminated upon reasonable notice.

A patient is entitled to exercise his or her rights as a patient and as a citizen and may present grievances or recommend changes in policies and services on behalf of himself or others to the hospital staff, government officials, or to another person of his choice within or outside the hospital, free from restraint, interference, coercion, discrimination or reprisal.

A concern or grievance may be filed with any hospital associate or by contacting the hospital's Care Line (734-655-2273).

  • When an individual has concerns about patient care and safety in the hospital, that the hospital has not addressed, he or she is encouraged to contact the hospital's management.
  • If the concerns cannot be resolved through the hospital, the individual is to be encouraged by the hospital to contact the Joint Commission either at 1-800-994-6610 or email complaint@jointcommission.org.

A patient is entitled to know who is responsible for and who is providing his or her direct care, to receive information concerning his or her continuing health needs and alternatives for meeting those needs, and to be involved in his discharge planning, if appropriate.

A patient is entitled to associate and have private communication and consultation with his or her physician, attorney, or any other person of his choice.

A patient is entitled to be free from mental and physical abuse and from physical and chemical restraints except restraints authorized in writing by a physician for a specified and limited time or as needed to protect the patient from injury to self or others.

A patient is entitled to information about hospital rules and regulations affecting patient care and conduct.

A patient is entitled to receive and examine an explanation of his or her bill regardless of the source of payment and to receive, upon request, information relating to financial assistance available through the hospital.

An individual who is or has been a patient or resident is entitled to inspect, or receive for a reasonable fee, a copy of his or her medical record upon request, in accordance with the medical records access act, 2004 PA 47, MCL 333.26261 to 333.26271. Except as otherwise permitted or required under the health insurance portability and accountability act of 1996, Public Law 104-191, or regulations promulgated under act, 45 CFR parts 160 and 164, a third party shall not be given a copy of the patient's or resident's medical record without prior authorization of the patient or resident.

In accordance with the Health Insurance Portability and Accountability Act (HIPAA), a patient is entitled to confidential treatment of personal and medical records. St. Mary Mercy Hospital is committed to safeguarding your privacy. These "privacy" rights are outlined in our Notice of Privacy Practices (NPP), which is posted in the hospital and available to patients at admission, as well as upon request. Should you have any questions about your privacy rights, please contact:

Privacy Officer
St. Mary Mercy Hospital
36475 Five Mile Rd.
Livonia, MI 48154
Telephone: 734-655-4800
Privacy AlertLine: 1-866-477-4661

The above rights can be exercised on the patient's behalf if the patient is incapable of rendering a decision by the patient's surrogate who is a court-appointed guardian, advocate appointed under a medical durable power of attorney, or next of kin, in order of priority, or by a parent and/or guardian of a minor.

Patient Responsibilities

A patient is responsible for following hospital rules and regulations affecting patient care and conduct.

A patient is responsible for providing a complete and accurate medical history.

A patient has the responsibility to be cooperative when staff checks their identification band or asks to repeat personal information such as last name and date of birth.

A patient is responsible for making it known whether he or she clearly comprehends a contemplated course of action and the things he is expected to do.

A patient is responsible for providing information about unexpected complications that arise in an expected course of treatment.

A patient is responsible for being considerate of the rights of other patients, hospital personnel and property.

A patient is responsible for providing the hospital with accurate and timely information concerning his source of payment and the ability to meet financial obligations.

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St. Mary Mercy Livonia | 36475 Five Mile, Livonia, Michigan 48154 | 734-655-4800