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When You Arrive

Step 1: Arrival

After the triage process is completed, you will be escorted to an exam room. If one is not immediately available, you may be asked to be seated in the waiting room until an exam room is open.

Fast Track Process

Patients with minor injuries or illnesses will be treated quickly, such as minor upper respiratory infections, sprains and bruises, minor abrasions, lacerations or fractures, and suture removal. Fast Track staff specializes in rapid assessment and treatment.

Step 2: Evaluation

Physician Evaluation

An Emergency Department physician will evaluate you in a timely manner, and appropriate tests and medical treatment will be provided. After test results are received, the physician will discuss your treatment plan with you. You may be admitted to the hospital, discharged home, transferred to another facility, or remain for observation.

How long will the test results take?

Results of blood and urine tests take approximately an hour and a half. Results of X-rays take about an hour. Results of special tests such as a CT scan, ultrasound and nuclear medicine tests may take from two to six hours. When the Emergency Department is busy, test results may take longer.

Visitors

We realize that family members and friends are important for emotional support during a medical emergency. Two family members or friends are allowed to be with you in the Emergency Department. Visitors may be asked to return to the waiting room:

  • If you require immediate attention
  • While physician orders are being carried out by nurses
  • During the treatment of critical patients
  • During extremely busy times

Public telephones, restrooms and vending machines are located in the waiting room, for your convenience.

Step 3: Registration

Bedside registration

Step 4: Follow Up

Patients are responsible for their own care after leaving the Emergency Department. Patients should arrange for follow-up care and an appointment with their private physician as directed in their discharge instructions.

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St. Mary Mercy Livonia | 36475 Five Mile, Livonia, Michigan 48154 | 734-655-4800