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Financial Assistance Programs


Patient Financial Services

Prior to Service

After Receipt of Bill
800-676-0437 (toll-free)

Important Forms

Formas y Información Importantes

We are committed to being the most trusted healthcare provider in our community.  Consistent with our mission, St. Joseph Mercy provides quality health care services with compassion and respect, regardless of race, creed, sex, age or financial status.

St. Joseph Mercy will not refuse emergency medical services regardless of a patient’s ability to pay.

For those who do not have the resources to pay in full for their necessary care, we will make hospital care available when needed, and assist our patients in obtaining coverage through any available public program or by establishing a manageable monthly payment plan. 

If a patient does not qualify for any available public programs and is unable to make the necessary monthly payments, the McAuley Support Financial Assistance Program may help patients obtain necessary hospital services in a respectful and efficient manner. 

What Services Qualify for Financial Assistance?

Our Financial Assistance Program applies to all medically necessary patient services that are provided at our hospital including inpatient, emergency services and other outpatient services.

Patients may receive bills for services from physicians and other providers who assisted in their care at St. Joseph Mercy. These services may have been received in the Emergency Department, Radiology, from Anesthesia Physicians or from other professional providers. These services are not covered by the St. Joseph Mercy Ann Arbor Financial Assistance Program. Please contact the other providers directly for questions, information and requests.

Which Services Do Not Apply

The McAuley Support Financial Assistance Program does not include the following:

    • Cosmetic surgery
    • Prescription medication
    • Services that are not medically necessary
    • Services to patients who qualify for county, state or federal assistance; other assistance programs; or other health care coverage
    • Services that result from a patient going out of their insurance network for care

State and Other Coverage Programs

Prescription Assistance Programs
If you have no prescription coverage or if you need help with the cost of your prescriptions check out or

Michigan Medicaid: You may be eligible for one of the many Medicaid programs available in Michigan please see “Medicaid Eligibility at a Glance” to determine if this is an option for you.

To apply for a Michigan Medicaid Program go to MI Bridges Online Application. If you need more information about government assistance, please visit the Department of Human Services website.

Community Health Plans

Some counties provide a County Health plan for low income households. For more information or to see if you qualify visit

COBRA: If recently unemployed and health insurance was not retained, you may still be eligible for coverage.

Victims of Crime: State Assistance may be applicable to crime victims.

Resources to help you understand Medicare/Medicaid

Do you have questions or want to apply?

If you are interested in the McAuley Support program, please contact Customer Service at 1-800-676-0437 or 734-712-3700.

A Member of Trinity Health
© 2015 Trinity Health

St. Joseph Mercy Ann Arbor | 5301 McAuley Drive, Ypsilanti, MI 48197 | 734-712-3456