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Testimonials

Patients send in testimonials about their remarkable service and care at the Helen Palmer Image Recovery Center.


"I've never been to a place as great as the Image Recovery Center! I haven't had hair for eight years. All that was out there were wig places with uncaring personnel with no concern for privacy. That is until I came to the Helen Palmer Image Recovery Center. Trish gave me personal service as if I was one of your own family members. There needs to be more people and places like this. I finally feel comfortable and attractive again!"

November 2013

"I especially want to mention Maryann - she was attentive to my situation and made the experience fun. It felt like a "girl's night out" atmosphere. Jessica gave me water and both were there to make me feel comfortable. Even though I live in Howell, I will visit the Helen Palmer Image Recovery Center for my future needs. Thank you!"

November 2013

"All the employees here were very friendly and made you feel very comfortable. They made me feel right at home. Going through this procedure was very tragic to me, and they made me so comfortable and at ease. They taught me things I had never even thought of yet. I left feeling very pleased."

June 2013

“I was so warmly received by the employees that I could hardly believe my good fortune. I was feeling low due to discovering I have breast cancer, but after receiving many lovely gifts and all their support, I felt renewed and inspired.”

June 2013

"I am a double mastectomy and cancer survivor and I knew nothing about bra fittings or cup sizes. But when I walked into the Helen Palmer Image Recovery Center, I felt very special and was treated with respect and compassion. I never felt rushed. All of my questions were answered before I asked them. I was treated with dignity - when you lose your breast, you also lose your dignity. The staff took their time with me and made me feel very special. I would refer any woman who has gone through cancer hair loss or surgery to the Helen Palmer Image Recovery Center because after you walk out that door, you will once again feel like a whole woman."

"I have chemo at the Our Lady of Hope Cancer Center and I have used the Helen Palmer Image Recovery Center as a source for my wig, make-up and massage, etc.  Everyone is so helpful as well as knowledgeable about what we as cancer patients are currently facing and they are always ready to give suggestions to make things a little easier.  I always feel good when I leave there.  Their kindness is wonderful!"
A woman was fitted for a wig and prosthetic (breast cancer), and when her husband saw her after the fittings for the first time, he said with tears in his eyes, "I finally got my wife back."
"I have been to other places and never felt as cared for as in here. When I left there, I felt so much better about myself. Thanks for having a center like this and the special people who run it."
"The hardest part of having breast cancer was losing my hair. The Helen Palmer Image Recovery Center made things so easy for me. I really hope one day every hospital opens a place like this."
"The Helen Palmer Image Recovery Center was exactly what I needed to help me cope with hair loss. The staff is knowledgeable, patient and kind. This is a very special place and I am very grateful. I left feeling more confident and positive. Thank you, St. Mary Mercy!"
"The Helen Palmer Image Recovery Center has made a huge difference in my life. The staff’s kindness and empathy made breast cancer bearable and helped me get to the two-year survivor place!"
"Losing your hair, in addition to all of the other physical things you have to endure with breast cancer, is embarrassing and devastating. The staff was so friendly when I first made the call and made me feel comfortable right away. They answered all of my questions professionally, even ones I didn’t know I had. They made me feel beautiful, which is something I haven’t truly felt in a long time."
"I had been to numerous shops before going to St. Mary Mercy. With each visit, I became more and more frustrated because of the lack of knowledge of those trying to sell the product and their mental separation to the purpose of the visit. Every oncology center owes it to their patients to have a shop like the Helen Palmer Image Recovery Center along with a staff as caring and compassionate as the one I found here."
"The staff that work in the Helen Palmer Image Recovery Center are the nicest people I have ever dealt with. They understood my situation as they have been there - losing hair due to chemo. The staff made something I was dreading into a very satisfying experience. I felt comfortable, calm and kind of excited to get my new hairdo when I eventually lose all my hair. They were informative, kind, outgoing, took their time with me, and talked and answered all the questions I asked. I consider them my new friends after about 15 minutes of talking to them - they are great."
"The Helen Palmer Image Recovery Center staff made my mother feel comfortable during her bra and prosthesis fittings. They took their time to show and have her try on different styles. Never once did they try to hurry us up and we were the last patients of the day."
 
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St. Mary Mercy Livonia | 36475 Five Mile, Livonia, Michigan 48154 | 734-655-4800