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For Patients

Click the image above to view our Patient Information Guide.

The staff of St. Mary Mercy Hospital is ready to make your hospital stay comfortable and pleasant. Through the services of administration, hospital personnel, medical staff and volunteers, we are committed to provide you with quality health care and excellent customer service.

On this page you will find important information about your inpatient stay with us. Please refer to it whenever you need information about the services, personnel or amenities offered to inpatients admitted at St. Mary Mercy Hospital.

Feel free to ask your doctor or nurse any questions that may not be covered on this website.
We are here to serve you.

How to reach us:

Patient Information
(7:30 a.m. to 8 p.m.)
734-655-2915 or
800-494-1655 (out of area)
General Information 734-655-4800 or
800-464-7492 (out of area)
Physician Referral 888-464-WELL (9355)
TDD for Hearing Impaired 734-464-4646
Scheduling Your Test 734-655-2961
800-494-5805 (out of area)

Your Hospital Team

The Medical Staff

Physicians on staff at St. Mary Mercy Hospital represent over 40 medical specialties, providing advanced treatments and techniques in health care services. Your personal physician will coordinate your medical care with the assistance of consultants, as necessary. When your physician is not available, St. Mary Mercy Hospital provides medical staff within the facility at all times to meet your immediate needs.

The Nursing Team

24-hour nursing care is provided by a team of dedicated professional nurses. The nursing team at St. Mary Mercy Hospital offers a high level of quality through advanced credentials, specialization and active participation in continuing education. Please feel free to contact nursing personnel if you have questions or concerns.

Spiritual Care

A member of St. Mary Mercy's Spiritual Care staff is available 24 hours a day for you and your family, regardless of religious affiliation. Whether you need someone to listen, to pray with, talk with or just sit nearby, we can assist you or contact a representative from your religious faith. If you are Catholic, arrangements can be made for receiving the Sacrament of the Sick, Penance and Holy Eucharist. Call ext. 3479 and leave a message or ask the operator to page a Spiritual Care staff member. Television Channel 16 (religious channel) is also available to you.

Food Service and Your Hostess/Host

Wholesome, nourishing and well-balanced meals are an important part of your treatment and recovery. St. Mary Mercy Hospital makes every effort to provide nutritious meals that are prepared according to your doctor's orders. Patients are served breakfast between 7:30 and 9 a.m., lunch between 11:30 a.m. and 1 p.m. and dinner between 4:30 and 6 p.m. Occasionally your meal may be delayed if you are scheduled for a special test or treatment.

A Hostess/Host will provide you with personal meal service during your stay with us. Your Hostess/Host will take your menu orders and deliver your meals. The hospital maintains a staff of registered dietitians to meet your dietary needs during your stay. If you need to reach your Hostess/Host or have questions about your meals or diet, please call ext. 8600.

Social Workers and Care Coordinators

Social workers are available to meet with you individually or as a family regarding any concerns you are experiencing due to illness. They will assist you in considering difficult care decisions or provide you with information about community services. Our social workers can help you find appropriate resources involving care for the elderly, counseling, domestic abuse and similar situations. Care coordinators meet with you and other members of the health care team to evaluate your health status and to anticipate what types of post-hospital services you may need. They will assist you in arranging these services. You may contact Social Work or Outcomes Management at 734-655-2929.

Volunteers

During your stay with us, you will notice our volunteers assisting throughout the hospital. Hospital volunteers are here to help take care of the details that make being in the hospital easier for you and your family. For information on hospital volunteers, please call ext. 2912 or 1648.

Support Team

During your stay with us, you may be served by other hospital personnel who provide support in many important areas to meet your specific needs.

Customer Service

At St. Mary Mercy Hospital you will experience excellent customer service. We are here to serve you. Managers may stop by to ask you questions about your care and you may receive a survey in the mail after discharge. Your answers help us continue to give you and your family the best possible service.

Questions or Concerns

Questions or concerns about your care should be referred to the manager of the department or unit where you or your loved one receives care. A concern or grievance may be filed with any hospital associate or by contacting the hospital's Care Line (734-655-2273).

Tobacco-Free Campus

Before you are admitted, please talk to your physician about getting Nicotine Replacement Therapy during your stay. Patients will not be allowed to smoke or use tobacco products while they are admitted to St. Mary Mercy Hospital. If you express a desire to quit smoking, please visit our Tobacco Cessation page for more information..

Smoking Cessation FAQs
Smoking Cessation Fact Sheet
Smoking Cessation Help

Special Services

St. Mary Mercy Hospital offers a variety of special services to make your stay as pleasant and comfortable as possible. 

Mail

Mail is delivered to patient rooms daily. If mail arrives for you after you leave the hospital, it is forwarded to your home address.

Guest Wireless Internet Service (Wi-Fi)

Wireless Internet access is available to our guests and physicians in designated areas. To access the network, you need a laptop or a PDA equipped with a Wi-Fi compliant 802.11b/g wireless Ethernet card and a standard web browser.

Flowers and Gifts

Flowers or gifts addressed to you will be delivered to your room as they arrive. If flowers arrive after you are discharged from the hospital, they are returned to the florist. Due to health precautions, plants and flowers are not allowed in the Special Care Unit.

Newspapers

Newspapers are available at the newspaper stand located in the north (Five Mile Road) entrance vestibule.

Transportation Assistance

Assistance with transportation is available on a first-come, first-served basis to individuals coming to St. Mary Mercy Hospital for certain health care services. Seating and service area are limited. For more information or to schedule a transport call 734-655-4VAN (4826).

Book Cart

A variety of books are available at no charge for your reading pleasure during your stay with us. If available, volunteers will bring the book cart to your room. All books are to be returned prior to your discharge from the hospital. Donations of current magazines and books are always appreciated. For information about the book cart schedule, please call ext. 2912 or 1648.

Assistance for the Visual or Hearing Impaired

Telecommunication Devices for the Deaf (TDDs) and volume controlled telephones are available. Special telephones for the visually impaired and closed caption television are also available. Arrangements for these services can be made by contacting the Help Desk, ext. 4357.

Interpreters

The hospital has access to interpreters for a number of foreign languages if a patient should require it. For information, please ask nursing personnel.

Senior Health Connection Program

Seniors age 55 and over are eligible for discounted services at St. Mary Mercy Hospital. Discounts include education classes and women's health programs. Health screenings, lectures and special senior programs are held regularly. For more information, call 734-655-8940.

Medical Library

The Medical Library has resources available for patients and their families. We can provide specific literature and information about clinical trials and access health care information web sites. Librarian assistance is available Monday through Friday, 7:30 a.m. to 4 p.m. Please call ext. 2360.

Going Home

Discharge Planning and Continuing Care

Early in your stay, a care coordinator will review your medical record and discuss any needs for post-hospital care with you and your physician. If it appears that you will need skilled nursing care at home, or perhaps be discharged to a nursing home, the care coordinator will begin to work with you and your family immediately so that care is available when you are ready for discharge. Care coordinators are assigned to all patient areas of the hospital and are in close contact with community referral sources.

Assistance in obtaining the following services is available:

  • Nursing home placement
  • Skilled home nursing care
  • Private duty home care
  • Public health care
  • Home medical equipment
  • Hospice care
  • Community resources
  • Guardianship assistance
  • Transportation assistance

Care coordinators are available Monday through Friday, 7:30 a.m. to 9:30 p.m. and Saturday, 8 a.m. to 4 p.m. To reach a care coordinator, please call 734-655-2929.

Discharge

Talk with your doctor about what day you will likely be going home. Before the day of discharge, discuss your medication needs with your doctor. Make sure that you have any prescriptions needed. Write a list of questions for the nurse, doctor, or other staff about your care. Send home any items not needed on discharge day, such as personal belongings, flowers, gifts, etc. A care coordinator can assist you or your family if you require special transportation to a nursing home or other health care facility upon discharge from the hospital.

Please arrange for someone to pick you up by 11 a.m. on the day of discharge. Your ride should park at the Five Mile entrance in the circular drive. Please let us know if you have problems arranging your transportation. Please be sure to leave a mail forwarding address at the information desk if it differs from the address given upon admission.

Follow-up appointments can be scheduled through St. Mary Mercy Hospital Central Scheduling at 734-655-2961 or 800-494-5805. Please tell the scheduler your date of discharge.

Durable Medical Equipment

Durable medical equipment can be obtained at Healthcore, located just off the main hallway of the hospital that connects the north and south lobbies. Healthcore is open Monday - Friday, 9 a.m. to 5 p.m. (closed weekends and holidays) and can be reached by calling 734-655-1722, or ext. 1722.

Keeping Healthy

St. Mary Mercy Hospital is committed to your well being, and offers a variety of classes, programs and support groups to help you get well and stay healthy. For information on the following programs, please call 734-655-8940.

A Member of Trinity Health
© 2014 Trinity Health

St. Mary Mercy Livonia | 36475 Five Mile, Livonia, Michigan 48154 | 734-655-4800