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Request Images & Results

The Image and Results Center (IRC), formerly known as the Radiology Film Room, is responsible for maintaining, storing and retrieving patient’s films and/or images that were completed within Saint Joseph Mercy Health System (SJMHS).

PACS
The IRC uses a Picture Archive and Communication System (PACS) allowing the Department of Radiology to be filmless.  This state-of-the-art system stores images electronically as digital data, providing patients and physicians with:

  • Decreased wait times, faster examinations, and no lost film 
  • Images for physician appointments available electronically on CD, and will include a copy of the report
  • Ordering physicians receive the report(s) quicker and are able to get the results to their patients sooner
  • Participating physicians have the ability to view virtual images immediately after the imaging is completed
  • Previous images are readily available to the radiologist to use as a comparison when interpreting your images

Picking up Images/Reports
Generally, a request for images or reports should be submitted four (4) hours in advance.  When calling to request images, you will be asked to provide the following information:

  • Patient’s name and Date of Birth (DOB)
  • SJMHS Medical Record Number (if known)
  • Study Type (XR, CT, MR, US, Nuclear Medicine, PET, Mammography, etc.)
  • Date of Service (dates the exams were completed)

Getting Copies of Radiology Images

You can request copies of your digital radiology images — such as an X-ray's, mammogram's MRI, CT, Nuclear Medicine, Ultrasound or PET Scan by contacting the SJMHS Imaging Results Center at 734-712-3085 for imaging completed in Ann Arbor, Canton, Livingston, Brighton, Chelsea, Saline, and our Maple locations.

Copies of digital images are available on CD. St. Joseph Mercy Health System does not charge if you pick up the CD in person, or have the CD sent via the U.S. Postal Service. 

For echocardiogram results and digital copies, contact your cardiologist. Echocardiograms are not provided by Radiology.

For any other non-Radiology studies, please contact Health Information Management for Ann Arbor at 734-712-7560 or Livingston at 517-545-6271.

The Imaging Results Center (IRC) is here to help you 24 hours a day, 7 days a week. 

How to Request Copies

You can pick up your digital images in person, have them mailed to you, or request that they be sent to a non-SJMHS health provider.  Please allow for up to 24 hours from the time that the request was received for your CD to be ready.

While many requests are processed the same or next day, some may take more than 24 business hours (excluding weekends and holidays) to process. If you need digital images for an appointment in the next seven business days, it is strongly recommended you pick up your CD in person and take it to your appointment.

Fill Out Form and Show ID

To request your digital images in person, via mail, or to have them sent to a non-SJMHS provider, you must complete and sign the General Authorization for Use or Disclosure of Health Information. Please bring the completed form with you to the site you choose to pick up your images at the time of your request (Site name and address listed below).  If your physician prefers film over digital images, please call the IRC at 734-712-3085.  To pick up your CD in person, you must show your driver's license or other approved photo ID.

If you need someone else to pick up the CD, that person must bring a note from you. The note should include: your full name, date of birth, and medical record number (if known). It should also include the full name of the person picking up the CD, and their relationship to you, along with the patients signature. The person must show their driver's license or other approved photo ID.

If you are picking up images for the deceased, in addition to the aforementioned, you will be asked to provide a certified death certificate.

Location and Hours for Image Pickup

St. Joseph Mercy Imaging Center- 7 days a week; 7a.m.-8p.m.
5301 E. Huron River Dr. Ann Arbor, MI 48106
Call: 1-800-396-1313       Map & Directions

Reichert Health Center
5333 McAuley Drive, Suite 1015Q Ypsilanti, MI 48197
Call: 1-800-396-1313       Map & Directions

Ellen Thompson Women's Health Center (Mammography) -M-F; 7a.m.-4:00p.m.
5320 Elliott Drive, Suite 100 Ypsilanti, MI 48197
Call: 1-800-396-1313       Map & Directions

St. Joseph Mercy Brighton
7575 Grand River, Suite 103 Brighton, MI 48114
Call: 1-866-522-8268       Map & Directions

St. Joseph Mercy Livingston
620 Byron Road Howell, MI 48843
Call: 1-800-396-1313       Map & Directions

St. Joseph Mercy Canton
1600 S. Canton Center Road Canton, MI 48118
Call: 1-800-396-1313       Map & Directions

Arbor Health Center
990 W. Ann Arbor Trail, Suite 301 Plymouth, MI 48170
Call: 1-800-396-1313       Map & Directions

Locations for Image Pickup

You may specify where you would like to pick your images up at when you make your request for your images. We have the ability to remotely burn CD's for pickup at any of our imaging locations.

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St. Joseph Mercy Ann Arbor | 5301 McAuley Drive, Ypsilanti, MI 48197 | 734-712-3456